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Our Process

Insurance claims can often cause headaches, with significant disruptions to you personally, to your business, and it’s income.

We at Austbrokers City State have dedicated and experienced claims professionals that will help guide you through the process of making a claim, from first contact, through to management and settlement.

We have developed strong relationships with external specialists such as; qualified tradesmen, repairers, assessors and industry specific experts that are available to assist with any complex or major losses that you may incur.

In the event of a claim:

Take all reasonable precautions to prevent further loss, damage or liability.

Notify police immediately in the event of a fire, or if property is lost, stolen or maliciously damaged .

Do not carry out major repairs without insurers permission.

If you are a current client of ours and wish to lodge a claim, or discuss a potential claim with us, please contact your local office or our claims team directly for further information.